Support
IT systems can be a very stressful experience especially if it is not your day to day role within your business. This can lead to some of the following issues:
- Lost time and productivity through taking you away from your job role within your business.
- Lost productivity for employees if the system is not functioning as it should.
- Incorrect product placement.
- Downtime when a problem occurs.
- Disaster recovery and business continuity planning not properly considered.
This is why at Ardent IT we pride ourselves on our professional IT support services. Please take a look below and see some of the services from our protfolio on offer.
Proactive Vs Reactive Support
Ardent IT Ltd is able to help your business by delivering Proactive support for your desktops, servers, applications and other equipment. If your business heavily relies on the IT infrastructure in place then you need an experienced IT company that is able to deliver corporate grade IT support and advice.
We would like to think that we are a forward thinking or Proactive IT company when it comes to IT support and look to the future of your IT systems running smoothly and will always be one step ahead of the problem before it arises. This can be achieved by utilising system monitoring and good system planning not to mention just good ole fashioned business knowledge.
Onsite & Remote Support
Ardent IT can cover all of your IT support requirements, end to end. Our popular IT support plans can be conducted onsite and remotely depending on your support requirements.
We have many years experience and our engineers possess a vast amount of experience to resolve problems quickly and efficiently without disruption to your business. With a team of friendly engineers and experienced consultants you can rest assured that your business is looked after.
Hardware Maintenance
Ardent IT can keep your IT systems operating smoothly and trouble free by having a Hardware maintenance plan carried out by an experienced engineer. Our Hardware maintenance plans are intended at eliminating slow systems which in the long run cost your business money by not performing or breaking down at critical times. Don't wait until your network breaks down to get an IT expert's help. Our IT maintenance plans comprise of:
- Desktop, Workstation or Thin Client Maintenance
- Server, UPS or other high end device maintenance
- Laptop or portable device maintenance
- Printers and network devices
End User Helpdesk
This is our professionally qualified helpdesk that we offer to our customers during normal business hours. This is also available to all customers out of hours should they require it. A call out service can be offered as part of our package.
We have a vastly different approach to our competition in the area as we offer fixed rate and fixed term contracts, but can also mix and match our contracts to meet the client specific requirements.
All our Helpdesk and support staff are qualified to a high level, whether it be a Microsoft qualification like an MCP. MCITP or MCSE, we have an engineer to cover your requirements. Our staff holds CompTIA qualifications which are seen as the industry standard qualification to all hardware manufacturers. We also have more specialist staff focusing on APC, HP, Citrix, Cisco and Symantec products.